Customer contact is an essential part of the job, whether it is by phone, at the front office, via email or on a location elsewhere. Sometimes it is quite difficult to deal effectively with different types of customer responses, especially in the context of different cultural aspects. Some situations also have an impact on personal resilience.
In many organizations there is a desire for tailor made training solutions, which are easy to access and cost effective. In collaboration with different teams in the Netherlands and abroad, we developed an online program which contains a practical combination of elearning, workplace assignments, personal feedback and short online exercises with an actor.
Interested? Contact William Bertrand directly, firstname.lastname@example.org, +31650602254.