Customer contact is an essential part of the job, whether it is by phone, at the front office, via email or on a location elsewhere. Sometimes it is quite difficult to deal effectively with different types of customer responses, especially in the context of different cultural aspects. Some situations also have an impact on personal resilience.
In many organizations there is a desire for tailor made training solutions, which are easy to access and cost effective. In collaboration with different teams in the Netherlands and abroad, we developed an online program which contains a practical combination of elearning, workplace assignments, personal feedback and short online exercises with an actor.
Interested? Contact William Bertrand directly, firstname.lastname@example.org, +31650602254.
What is the dot on the horizon? What are the core values and principles? What is your strategy and what results you want to achieve? How to involve all the people within the organisation? And how to maintain the required results?
What management model do you use? Whatever theory you embrace, it is people who make an organisation a succes. Performance and competence based management is more than just a name, it contains tools that support management and staff to achieve their goals.
Pwyp Training & Tools conducted many management development programs, implemented competence based management, elearning programs, training, coaching and more.
Interested in what we can do for your company? Contact us.
How cooperation could be much better? How is it possible teams do not stick to the working agreeements?
How to set teamgoals? What results are important? How to improve cooperation? How to give feedback and to communicate? What’s the effect of giving compliments?
Without shared values and goals, people tend to do their work the way they think they should, not related to the greater purpose of the organisation as a whole.
What are your objectives? What makes your heart tick? Do you live the life that you want?
What are the patterns you encounter on a regular basis? How do you deal with them? Do you have the courage to face yourself?
Personal development is not limited to find ways to perform better in a certain job. It has to do with your personal life. Work is just one of the fields of life.
Consultancy is about asking the right questions without being restraint about observations and possible challenges. It is the art of making complex issues back to basic and simple matters that can be dealt with.
What helps is to remove unnessecary weight in thinking patterns and feel light again. This way decisions can be made to become agile and resilient.
We are committed and involved and take responsability for results and our part in the change.
Vision & Strategy
Working together towards a greater goal, often requires working agreements. A shared vision and strategy will give clarity about what to achieve. Values and principles for how to achieve the results are a guide for working behavior.
We use a for-and-trough-approach. This means we involve all staff and management and value their input. Management has to take their role in guiding, showing and be an example.
Management skills, customer interaction, cooperation, communication skills, in the end it is all about what you want to achieve and how you want to do that. The way you communicate determines a great deal of the effect of what people do.
The objectives of the organisation determine the content of training. Training as such is only one of the interventions. A shared vision and strategy, a committed staff and management leading by example is one of the succes factors. Monitoring progress and creating space to experiment and to reflect are other aspects of succes.
We make online tools to facilitate, stimulate and monitor progress and will be happy to discuss how we can improve your business or happiness.
For Royal Cosun we made a Competence Development Guide, a simple way to support people to develope their competencies. Click here
The Development Guide is a tool to develope your competencies. Click on the link to register for the Development Guide.